Refunds and Returns
Quick Summary of Our Returns & Refunds Policy
- We don’t offer returns as biltong is a perishable product.
- Not happy with your order? We’ll do our best to make it right—just reach out.
- Check your order when it arrives and contact us immediately if there’s a problem.
- If approved, refunds are issued to your original payment method within 10 business days.
- Need help? Email us at hello@lagganbiltong.com or call +1 (720) 602 8364.
For full details, please scroll down and read our complete Refunds & Returns Policy.
Our Refunds & Returns Policy
Thanks for choosing Laggan Biltong — we’re committed to quality and your satisfaction.
At Laggan Biltong, we don’t offer returns, but we’re dedicated to delivering the finest quality biltong products to our customers.
Your satisfaction is incredibly important to us, and we truly value your support and trust. If you have any feedback or concerns about your purchase, please don’t hesitate to get in touch—we’re here to ensure you have an excellent experience.
Please note: Biltong is a perishable product, so it’s essential to follow the storage instructions provided on our website as soon as your order arrives.
If you have any questions about your order, you can contact us at hello@lagganbiltong.com or call us directly at +1 (720) 602 8364.
Refunds
Your satisfaction is our top priority. If your order doesn’t meet your expectations upon delivery, we’re here to assist you.
Please inspect your order as soon as it arrives. If there’s an issue, let us know right away so we can evaluate the situation and resolve it quickly.
How to Request a Refund
If you encounter an issue with your biltong and need to request a refund, simply reach out to us at hello@lagganbiltong.com. We’re here to help!
What Happens Next
Once we receive your refund request, we’ll review it and notify you of the outcome. If approved, your refund will be processed and issued to your original payment method within 10 business days.
When to Expect Your Refund
Keep in mind that it may take some time for your bank or credit card provider to process and post the refund.
If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at hello@lagganbiltong.com and we’ll be happy to assist further.
Thank you for choosing Laggan Biltong! We’re dedicated to delivering a seamless online shopping experience and ensuring your complete satisfaction with our products.